Podium Officer, Pool Officer, and Bike Officer).

Perform special functions as assigned (e.g.

Give full attention to Guest opportunities and takes ownership of these opportunities to ensure Guest satisfaction.

Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere.

Display friendly, courteous, and polite behavior to internal and external Guests at all times.

Maintain a high level of personal integrity.

Demonstrate working knowledge of and enforce all applicable laws, policies and procedures.

Jump-starts Guests’ and Team Members’ vehicles when needed.

Escort Team Members and Guests to and from their vehicles, when requested.

Thoroughly investigate and document all incidents as required.

Transport and protect Thunder Valley Casino Resort assets.

Observe and report all suspicious activity, people, unusual situations, and emergencies, and take immediate action as required.

Remain constantly alert and respond to all disturbances in order to defuse incidents, being prepared to become involved in a physical confrontation when necessary.

Patrol and observe all public areas, Team Member service areas, back of house areas, and Casino property for the safety of Guests and Team Members.

Respond to and assist in all emergencies, including, but not limited to, fires, medical emergencies, and criminal activity.

Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude” company-wide culture and demonstrate AAA Four Diamond service standards at all times.Responsibilities must be performed in accordance with all Company standards, policies, and procedures. The Security Officer ensures the safety and security of Guests, Team Members, and Thunder Valley Casino Resort assets.

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